Customer Service Lead


Road America is seeking an individual with a passion of motorsports to grow with our organization and fill as full-time Customer Service position.  As one of our Customer Service employees, you ensure that each customer receives outstanding service by answering their calls and maintaining an upbeat, can-do attitude.  You accurately enter, process, and ship customer orders in a timely manner.

Duties Include:

  • Process and ship all customer orders in a timely manner.
  • Assist with prep for public events with gates, camping, and golf carts.
  • Answers incoming calls from customers on the 800 lines.
  • Responsible for greeting visitors and providing detailed, explicit company information
  • Handles the ordering and distribution of office supplies, soda, and coffee
  • Assists with Shipping and Receiving Activities
  • Assists with maintaining the cleanliness of the office
  • Other duties as assigned by the Office Manager


  • High school diploma or general education degree (GED)
  • Three (3) to five (5) years of event organization and customer service-related experience
  • Must have excellent computer skills using MS Office products
  • Must have excellent customer services skills
  • Must have good written and verbal communication
  • Ability to work under strict deadlines

Apply Now

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