Welcome to the Road America Team! Below you will find some
helpful FAQs that will help answer most of your questions
concerning your time working at the track. We look forward to a
great season and we are so happy to have you be a part of
our team!
Event Staff FAQ’s
Mission Statement
Our Mission is to develop a facility and programs that provide
the best motorsport and entertainment experience for all our
customers.
Where should I park?
Designated parking locations are determined by your department
supervisor. Be sure to confirm where you are expected to park
with your manager. Employee parking areas may be subject to
change based on the event. (NASCAR, INDY, IMSA)
What should I wear?
Please check with your department supervisor for details on the
appropriate attire for your position. Be prepared to be in
the elements on any given event day. This means you should bring:
- A coat, rain jacket, sunscreen, sunglasses, and extra socks
and shoes
- You should wear comfortable plain tennis shoes. No open-toed
shoes should be worn
- No short-shorts, saggy pants, ripped or distressed pants
- No halter tops, swimsuits, or cropped shirts. No offensive
logos or slogans
- No competitor apparel such as (competitors of RA)
What to bring along?
- Road America provides water on all event days
- Bring your own food to eat. It is best to bring a cooler with
ready-to-eat food (sandwiches, fruit, snacks, chips,
etc…)
- You can also bring your own money to spend at our concession
stands.
- Appropriate clothes for the weather
- Bug Spray
- Hat or visor
How and when do I get paid?
Clocking In and Out: It is your responsibility
to ensure that you correctly punch in and out for your shifts.
Each area will have an assigned kiosk for seasonal employees to
clock in and out. Employees are paid from their SCHEDULED START
TIME to their PUNCH OUT TIME. If you are scheduled for 6:45
am and punch in at 6:30 am, you will be paid from 6:45 am because
you were not scheduled to start at 6:30 am. Employees who work an
8-hour shift will receive a 20 min lunch period and do not
need to clock out.
Paychecks: We are paid bi-weekly on Wednesdays;
If you do not want your check mailed to your home, inform your
supervisor and arrange for Wednesday pickup. DO NOT REQUEST EARLY
PICKUP. If for some reason your check is incorrect, please speak
with your supervisor to fix the issue. Pay dates are posted on
Aldatec.
Seasonal Benefits
- Complimentary water for each event
- 20% off discount on Paddock Shop apparel
- Concession Stand Discount
- Road America T-shirt
- Employee incentives per department
General Rules
- Be on time for your shift
- Show integrity and professionalism
- Respect colleagues and customers
- Protect Road America property from damage and vandalism
- Maintain a positive attitude and spirit of enthusiasm
- Be attentive — be aware of your environment and guest’s
needs
- Leave your phones in your car/out of sight during shifts
- Not be under the influence of illegal substances or alcohol
upon arrival or during shift
- Not smoke or vape during your shift
- Not leave the property during your shift
- Not use company vehicles without prior approval
Social Media Principals
- Adhere to Road America’s Code of Conduct
- You are responsible for your actions
- Anything you post that can potentially tarnish Road
America’s image will ultimately be your responsibility. We do
encourage you to participate in the online social media space
but urge you to do so properly, exercising sound judgment and
common sense
- Let the subject matter experts respond to negative posts
- Be conscientious when mixing your business and personal lives
- Road America respects the free speech rights of all of
its associates, but you must remember that customers,
colleagues, and supervisors often have access to the online
content you post. Keep this in mind when publishing
information online that can be seen by more than friends and
family and know that information originally intended just for
friends and family can be forwarded on. Remember NEVER to
disclose nonpublic information regarding Road America
(including confidential information) and be aware that taking
public positions online that are counter to Road America’s
interests might cause conflict
Injured at Work?
- If you are injured on the job, regardless of how little or
large the injury is, you MUST report it to your supervisor
immediately
- Your supervisor will then assist you in filling out the
Report of First Injury Form
- This form can be found in Aladtec on the main page
Severe Weather Plan
- Race Control monitors weather and, announcements will be made
over PA and Radio. You may expect:
- Event delays
- Quick Evacuations from Customers
- Protect and secure equipment
- May need to take shelter – know your severe weather plan
at your location
Remember…
- To be EARLY is on-time
- To be ON TIME is late
- To be LATE is unacceptable
Your role is crucial to our success! Without you, we cannot
function as a viable business!